- At Loyal Build, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 45 days for a refund in new, uninstalled condition and original packaging.
- Your refund credit will be issued after the item has been returned and inspected.
- The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.
- Any expedited shipping charges you paid on the original order are non-refundable.
EXCEPTIONS - We cannot accept returns of:
- Products that have been clearly identified as non-returnable on the Product Details Page
- Products that have been installed or assembled
- Products that are not in the original condition and packaging
- Products that are Made-to-Order, Custom or Special Order to your specifications
- Light Bulbs
- Large quantities of the same product (6 or more)
Requesting A Return:
- Please address all return requests via email to [email protected] or by phone at (202) 831-7711