Refund Policy

Refund Policy
  • At Loyal Build, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 45 days for a refund in new, uninstalled condition and original packaging. 
  • Your refund credit will be issued after the item has been returned and inspected. 
  • The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return. 
  • Any expedited shipping charges you paid on the original order are non-refundable.


EXCEPTIONS - We cannot accept returns of:
  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Light Bulbs
  • Large quantities of the same product (6 or more)


Requesting A Return:
  • Please address all return requests via email to or by phone at (202) 831-7711