Refund Policy

Refund Policy

At Loyal Build, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 45 days for a refund in new, uninstalled condition and original packaging.
Your refund credit will be issued after the item has been returned and inspected.
The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.
Any expedited shipping charges you paid on the original order are non-refundable.

EXCEPTIONS - We cannot accept returns of:

Products that have been clearly identified as non-returnable on the Product Details Page
Products that have been installed or assembled
Products that are not in the original condition and packaging
Products that are Made-to-Order, Custom or Special Order to your specifications
Light Bulbs
Large quantities of the same product (6 or more)

Requesting A Return:

Please address all return requests via email to info@loyalbuild.com or by phone at (202) 831-7711